ACI Airport Service Quality Awards

ACI Airport Service Quality Awards | Complete Winners List

Current Affairs

ACI Airport Service Quality Awards:  The airport industry’s commitment to the customer experience was celebrated on 12th September 2018 as Airports Council International (ACI) held its annual Airport Service Quality Awards ceremony. The awards ceremony was held during the inaugural ACI Customer Excellence Global Summit, in Halifax, Canada. The awards honour the achievements of airports in 2017 and include 15 first-time winner airports. Airports Council International (ACI), the trade association of the world’s airports, was founded in 1991 with the objective of fostering cooperation among its member airports and other partners in world aviation, including the International Civil Aviation Organization, the International Air Transport Association and the Civil Air Navigation Services Organization. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient and environmentally sustainable. As of January 2018, ACI serves 641 members operating 1953 airports in 176 countries.

Airports Council International President & CEO- Kevin M. Burke

Airports Council International Director General- Angela Gittens

ACI Airport Service Quality Awards List

Best Airport by Region (over 2 million passengers per year)

Africa

First place: Casablanca (CMN)

Second place: Mauritius (MRU)

Third place: Durban (DUR)

Asia-Pacific

First place (tie): Delhi (DEL); Mumbai (BOM)

Second place (tie): Beijing (PEK); Denpasar (DPS); Haikou (HAK); Shanghai Pudong (PVG)

Third place: Sanya (SYX)

Europe




First place: Sochi (AER)

Second place (tie): Malta (MLA); Moscow Sheremetyevo (SVO); Porto (OPO)

Third place (tie): Rome Fiumicino (FCO); Zurich (ZRH)

Middle East

First place: Abu Dhabi (AUH)

Second place (tie): Amman (AMM); Medina (MED)

Third place: Dubai (DXB)

North America

First place (tie): Indianapolis (IND); Jacksonville (JAX)

Second place (tie): El Paso (ELP); Ottawa (YOW); Toronto Billy Bishop (YTZ)

Third place (tie): Austin (AUS); Columbus (CMH); Dallas Love Field (DAL); Halifax (YHZ); Pittsburgh (PIT); San Antonio (SAT); San Jose (SJC); Tampa (TPA); Edmonton (YEG)

Latin America-Caribbean

First place: Guayaquil (GYE)

Second place: Los Cabos (SJD)

Third place (tie): Nassau (NAS); Punta Cana (PUJ)




Best Airport by Size

2–5 million passengers per year

First place: Lucknow (LKO)

Second place: Guayaquil (GYE)

Third place: Bandung (BDO)

5–15 million passengers per year

First place: Hyderabad (HYD)

Second place (tie): Balikpapan (BPN); Hohhot (HET)

Third place: Cochin (COK); Kolkata (CCU); Pune (PNQ)

15–25 million passengers per year

First place (tie): Denpasar (DPS); Haikou (HAK); Sanya (SYX)

Second place: Bangalore (BLR)

Third place (tie): Chennai (MAA); Surabaya (SUB)

25–40 million passengers per year

First place: Chongqing (CKG)

Second place: Seoul Gimpo (GMP)

Third place: Tokyo Narita (NRT)

Over 40 million passengers per year

First place (tie): Delhi (DEL); Mumbai (BOM)

Second place (tie): Beijing (PEK); Shanghai Pudong (PVG)

Third place: Taipei Taoyuan (TPE)




Best Airport by Region (under 2 million passengers per year)

Africa: George (GRJ)

Europe: Murcia (MJV)

North America: Portland Maine (PWM)

Latin America-Caribbean: Mazatlan (MZT)

Asia-Pacific: Indore (IDR)

Best Airport by Size and Region

Asia-Pacific

2–5 million passengers per year: Lucknow (LKO)

5–15 million passengers per year: Hyderabad (HYD)

15–25 million passengers per year: Denpasar (DPS)

25–40 million passengers per year: Chongqing (CKG)

Over 40 million passengers per year: Mumbai (BOM)

Europe

2–5 million passengers per year: Newcastle (NCL)

5–15 million passengers per year: Sochi (AER)

15–25 million passengers per year: Athens (ATH)

25–40 million passengers per year: Moscow Sheremetyevo (SVO)

Over 40 million passengers per year: Rome Fiumicino (FCO)

Latin America-Caribbean

2–5 million passengers per year: Guayaquil (GYE)

5–15 million passengers per year: Punta Cana (PUJ)

Middle East

5–15 million passengers per year: Medina (MED)

North America

2–5 million passengers per year: Ottawa (YOW)

5–15 million passengers per year: Indianapolis (IND)

15–25 million passengers per year: Tampa (TPA)

25–40 million passengers per year: Minneapolis (MSP)

Over 40 million passengers per year: Toronto Pearson (YYZ)




Most Improved Airport by Region

Africa: Nairobi (NBO)

Asia-Pacific: Ahmedabad (AMD)

Europe: Zagreb (ZAG)

Latin America-Caribbean: Belo Horizonte (CNF)

Middle East: Dubai (DXB)

North America: Cleveland (CLE)

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